London City Airport implemented BizTweet on the 19th July 2015. Since that date, in less than twelve weeks, they have sent over 10,000 tweets. The volume itself isn't too important, it's about the technology behind the account and the additional customer
London City Airport is enabling passenger to receive automated flight updates using BizTweet. To use the service, passengers tweet their flight number to @LCYflightinfo on departure day and receive real-time information such as departure time and gate
Providing timely and relevant updates to passengers is a sure-fire way to help them keep on top of their travel plans and relieve stress during the day of travel, and airports and airlines are increasingly turning to social media, leveraging a variety
London City Airport has launched a new service that allows passengers to opt in to receive automated flight updates directly to their mobile device via Twitter. Passengers can now Tweet their flight number to @LCYflightinfo on the day of travel
Corporations like airlines and airports have a variety of methods to communicate with customers, one of the fast growing channels is Twitter. Currently, corporations manually craft replies to customers or simply ignore their customer. There is no scalable
Our tech start-up of the week and the first one to watch for 2015 is BizTweet, a company that helps businesses communicate with customers in real-time via Twitter. BizTweet is a social decision software that currently uses Twitter to increase
Getting engaged... Building a social media following, developing appropriate content and engaging with followers all takes work and expertise. While some airports have dedicated initiatives to build on these platforms, others might find the task overwhelming.
Paul Brugger Founder and CEO of TIC, the company behind BizTweet, collected the IATA Passenger Innovation award during the IATA World Passenger Symposium 2014 in San Diego. Fully story: http://www.businessandleadership.com/exporting/item/48156-cork-developed-biztweet-sho
The IATA World Passenger Symposium 2014 took place in San Diego from the 15th to the 17th Oct. The event is billed as the premier “must attend” event in the aviation industry. One of the many event highlights is the Passenger Innovation Awards.