AirChat | TIC: Social and Messaging AL/NLP Technology

Flagship Product: AirChat

TIC’s flagship product is the IATA award winning software, AirChat (ex-BizTweet). AirChat is a social decision software that uses social and messaging platforms to increase a corporation’s ability to communicate automatically with their customers, substantially reducing the manpower required, and freeing up staff to concentrate on providing a more individual social media experience for the customer. In addition, AirChat enhances customer service by providing a service that they immediately see as different from other competitors by being customised to them as individuals and personalized to their known profile.

Currently, corporations manually craft replies to customers or simply ignore their customer. There is no scalable solution that enables companies make complex, high-volume social communication decisions. This is an on-going problem for many large organisations who have no choice but to employ more staff to keep up with the demand.

AirChat provides corporations with the ability to segment their customer base depending on their customer’s data. Once segmented into niche groups, pre-configured messages are defined which are sent to customers in real-time.

The omnichannel solution is available on WhatsApp, Facebook Messenger, Twitter, Viber, Webchat and many more popular social and messaging platforms.

AirChat has wide-ranging applications for many industries, but is particularly suited for airports, airlines and hotels. If you think AirChat may be useful for your business, click the button below to go to the AirChat website.

Find out more about AirChat

Best practices

We maintain best practices based on industry leaders

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Digital Strategy

Part of your Digital Transformation strategy

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Multi-platform

We integrate with Twitter, Facebook & WeChat + more

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Engagement

Hundreds of thousands of requests… and counting

Client Testimonials

At Bradley International Airport not only do we strive to provide excellent customer service, we also strive to keep up with technology and the changing needs of our passengers. This service is an innovative tool that many of our passengers will benefit from and find helpful,”

Kevin A. Dillon, A.A.E, Executive Director of the Connecticut Airport Authority
With passengers wanting to have information delivered directly to their mobile devices via the channels they relate to is essential as we define and transform our digital strategy so signing up to the BizTweet system was literally a no brainer for Birmingham Airport. Airports are always striving to provide the best in class for their customer so finding new innovative ways to satisfy their demands, particularly in this digital and competitive world that we now live in, can be challenging but BizTweet has made this process easy and very rewarding – but most importantly, the customer response has been overwhelming.”

Justine Howl, Head of Communication, Birmingham Airport
Since launching live push-notification flight information via Twitter and in partnership with BizTweet we have improved the journey experience for thousands of travellers. We know from research that the reliability and accessibility of flight information is a high priority for our customers. By offering personalised information via their devices they can continue to work, relax and socialise without fear of missing that critical update whether they are making their way to the airport or sitting in the lounge with a coffee.

Christopher Shields, Head of Passenger Proposition, London City Airport
BizTweet has been a great success for both Melbourne Airport and our passengers. The ability to deliver accurate and timely information in a relevant manner helps us ease the passenger’s journey, something core to our customer service delivery. The simplicity of interaction for the passengers, and the low maintenance requirement from us, make BizTweet of high benefit to our digital mix.

David Sherman, Digital Marketing, Melbourne Airport
Given that we manage the world’s largest international airport, Dubai Airports is always looking for leading edge innovation that can add value to our passengers and BizTweet is a great example of exactly that. Today’s connected traveller values brands that add relevant, contextual value on the move – BizTweet’s platform has allowed Dubai Airports to do exactly that.”

Matthew Horobin, Head of Digital, Dubai Airports