Designing Technology to Empower Business
- Communicate with customers at key trigger points
- Personalised, real-time messaging at scale
- Automated, scalable social decisioning capability
- Generate revenue and reduce costs
- Enhance customer experience and branding
Trusted by businesses worldwide:
Given that we manage the world’s largest international airport, Dubai Airports is always looking for leading edge innovation that can add value to our passengers and BizTweet is a great example of exactly that. Today’s connected traveller values brands that add relevant, contextual value on the move – BizTweet’s platform has allowed Dubai Airports to do exactly that.”
Matthew Horobin
About TIC
TIC is a web based innovative technology company dedicated to providing high quality and user-friendly communication applications.
We can transform the way you communicate to your customers online by offering bespoke automated software specifically tailored to meet your business requirements.
An explainer video for our flagship product – BizTweet.
The key benefits we bring to businesses are:
Personalised, real-time messaging
Reduced operational costs
Operational & commercial messaging
Crisis management
Enhanced customer experience
Enhanced branding
We are always looking for new & exciting projects.
To find out the benefits TIC could bring to your business, please get in touch.
BizTweet has been a great success for both Melbourne Airport and our passengers. The ability to deliver accurate and timely information in a relevant manner helps us ease the passenger’s journey, something core to our customer service delivery. The simplicity of interaction for the passengers, and the low maintenance requirement from us, make BizTweet of high benefit to our digital mix.”
David Sherman
Since launching live push-notification flight information via Twitter and in partnership with BizTweet we have improved the journey experience for thousands of travellers. We know from research that the reliability and accessibility of flight information is a high priority for our customers. By offering personalised information via their devices they can continue to work, relax and socialise without fear of missing that critical update whether they are making their way to the airport or sitting in the lounge with a coffee.”
Christopher Shields
Introducing Our Flagship Product: AirChat
Our global IATA award winning product is AirChat (ex-BizTweet). A new innovative social decisioning software application using social and messaging channels Messenger to communicate in real-time to your customers.
AirChat is currently in operation at major airports around the world, who are all reporting great results.
It’s scalable, totally automated and increases customer satisfaction and loyalty while generating new revenue opportunities.
“We’re pleased to be able to offer our 43 million passengers a year relevant, personalised flight information throughout their journey via the BizTweet platform. This expanded service means travellers now have access to the latest flight updates in the palm of their hand through their social media channel of choice.
BizTweet’s technology now includes Facebook chat functionality incorporating website links, automated updates and assistance buttons. This means that passengers using the automated service at Sydney Airport will receive relevant, real-time communications direct to their device.” Kerrie Mather
