Flagship Product: AirChat
TIC’s flagship product is the IATA award winning software, AirChat (ex-BizTweet). AirChat is a social decision software that uses social and messaging platforms to increase a corporation’s ability to communicate automatically with their customers, substantially reducing the manpower required, and freeing up staff to concentrate on providing a more individual social media experience for the customer. In addition, AirChat enhances customer service by providing a service that they immediately see as different from other competitors by being customised to them as individuals and personalized to their known profile.
Currently, corporations manually craft replies to customers or simply ignore their customer. There is no scalable solution that enables companies make complex, high-volume social communication decisions. This is an on-going problem for many large organisations who have no choice but to employ more staff to keep up with the demand.
AirChat provides corporations with the ability to segment their customer base depending on their customer’s data. Once segmented into niche groups, pre-configured messages are defined which are sent to customers in real-time.
The omnichannel solution is available on WhatsApp, Facebook Messenger, Twitter, Viber, Webchat and many more popular social and messaging platforms.
AirChat has wide-ranging applications for many industries, but is particularly suited for airports, airlines and hotels. If you think AirChat may be useful for your business, click the button below to go to the AirChat website.
Watch the videos to find out how these popular airports are seeing great results from our AirChat technology.