TIC and their technology, DenChat, is redefining patient engagement and experience by automating and enhancing various patient touch points on their journey with the practice.
Automated Patient Flow
As the patient’s appointment progresses DenChat sends a variety of ‘appointment status’ driven notifications and timed messages via various messaging and social media platforms. The patient’s response is interpreted by our Natural Language Processing (NLP) to understand the ‘Intent’ of the message and update the patients ‘appointment status’ accordingly. Our technology sends reminders and allows patients to self check-in whilst in a virtual waiting room.
Social Media Marketing
Fully automated through to the appointment booking. Typically generating leads can be onerous on the practice in terms of the follow-up, converting the prospect into a physical appointment. DenChat engages with the prospect and facilitates the process through to them booking themselves into the practice management software.
Patients typically have questions; typically, this either means a phone call to the practice or, if it can wait, the patient waits until they are on-site. Both take up resources and administration time. These frequently asked questions can be automatically answered using DenChat via all your clinic’s social and messaging platforms. Not only that, DenChat allow patients to self-serve, so reschedule appointments, cancel appointments and make new appointments, all processes that can be time consuming.
Turn website visitor into actual practice management bookings, and answer patients and prospects questions along the way. Often patients or prospects will visit your website prior to their visit or booking an appointment. It is important they can find the information they need quickly, before leaving your website frustrated. Our Webchat functionality allows the user to ask the practice their question(s) and receive automated response(s). For common questions/subjects there are configurable buttons making it simple for users to start engaging and find their answer. Typically, some webchat solutions increase their administration on the practice by providing a ‘list’ of enquiries through webchat. With DenChat the prospect can book themselves into your clinic meaning no more follow-up call and administration.
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AeronaClinic is a cloud-based Practice Management software solution that delivers best in class functionality for clinicians and business owners. Online patient engagement, business analytics, clinical charting, payments and video consultations help to save you time and money and grow your business. Find out more at www.aerona.com.