London City Airport raises the Twitter bar
In the twelve month of operations @LCYFlightInfo, which is powered by BizTweet, is the first airport worldwide to break 10,000 tweets per month with a monthly total of 12,002 for May 2016. That equates to an average of 387 tweets per day, 16 tweets per hour or one...
Privacy Policy
BizTweet Facebook App Privacy Policy Last updated: 25/05/2016 Our Company operates tic.ie/privacy-policy. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the service. We use...
Take-aways from the Airport 20/20 User Group meeting at The British-Irish Airports EXPO
In June 2016 Paul Brugger has been invited to present at the Airport 20/20 User Group as a precursor to The British-Irish Airports EXPO. The topic being: Innovative Partnerships, Introducing BizTweet and Airport 20/20 Case Study: London City Airport @LCYFlightInfo For...
Dynamic Twitter Lists Boosts Airport Passenger Experience
Twitter has some standard functionality called lists, Twitter themselves define a list as: A list is a curated group of Twitter accounts. You can create your own lists or subscribe to lists created by others. Viewing a list timeline will show you a stream of Tweets...
BIZTWEET FLIES HIGH AT MELBOURNE AIRPORT
TIC, an Irish start-up that helps corporations simultaneously automate and personalise their social engagement and customer communication, has recently announced a contract with Melbourne Airport. The BizTweet software solves the time-consuming problem for airports...
What’s the most effective way to for airports to communicate with passengers?
Airports provide operational flight information through a number of different methods. The most obvious source is the traditional Flight Information Display System (FIDS), but legacy platforms like SMS and email, and now in the digital age, airport apps and social...
How airports are commercialising Twitter whilst enhancing the passenger experience
I was recently on a Trade Mission to the Gulf region, as part of the trip we visited major airlines and airport hubs in the region. On my return home from Dubai International Airport I registered to receive flight information by Twitter, via their @DXBUpdates service....
Top airports by degree of interaction
Each month an airport industry report (www.twittairport.com) releases analysis about the known airports accounts (757 accounts). The accounts cover a lot of reach to more than 4.6 million followers, 735 thousand friends and 72 thousand tweets every month. Out of 757...
10,000 tweets in less than 12 weeks
London City Airport implemented BizTweet on the 19th July 2015. Since that date, in less than twelve weeks, they have sent over 10,000 tweets. The volume itself isn't too important, it's about the technology behind the account and the additional customer service this...
“BizTweet flies at London City Airport” says Tnooz
London City Airport is enabling passenger to receive automated flight updates using BizTweet. To use the service, passengers tweet their flight number to @LCYflightinfo on departure day and receive real-time information such as departure time and gate number. The...
Social media becoming vital ‘day of travel’ tool as airports and airlines leverage real time benefits
Providing timely and relevant updates to passengers is a sure-fire way to help them keep on top of their travel plans and relieve stress during the day of travel, and airports and airlines are increasingly turning to social media, leveraging a variety of channels to...
London City Airport launches personalised Twitter-based flight updates
London City Airport has launched a new service that allows passengers to opt in to receive automated flight updates directly to their mobile device via Twitter. Passengers can now Tweet their flight number to @LCYflightinfo on the day of travel to receive updates with...
