With so many dentist appointment reminder software to choose from, it can be overwhelming comparing like for like and deciding which software to opt for with regards to being the best fit for your practise, as well as choosing a software that’ll give you the most value from a cost perspective. Given that the majority of existing dental software focuses on managing appointment notifications in the form of sending a text message or an automated voicemail, the one vital component they seem to lack is the ability to notify the patient in real time – especially critical in today’s circumstances given the recent pandemic, presenting a dire need to keep patients updated and informed about the status of their appointment at all times. What’s more, by using software that relies on sending text messages or voicemails – other than the monthly cost to use the software, you’ll also still need to pay to send these SMS and automated voicemails, evident that they may not be most cost-effective approach if you’re looking to cut costs.
Therefore, finding dental schedule management software that’s able to offer real-time appointment notifications without the added costs of sending text messages or automated voicemails is the way to go, and DenChat, quite simply offers you exactly just that.
How DenChat works is quite simple: on popular social media apps like WhatsApp and Facebook Messenger, DenChat uses automated chatbot responses to notify your patient of any appointment updates in real time. And with an increase in patient communication by up to 2,500% reported, DenChat definitely doesn’t struggle with this aspect.
Utilising an API, the software communicates any responses received from your patient on these platforms directly to your internal appointment system – so it’s an extremely hands off, time-saving approach once you have the software installed and running.
With real-time appointment notifications, both your patients and staff are kept informed every step of the way without fail – optimising communication, overall satisfaction and the flow of patients in and out of their appointments. What’s more, with patients accurately notified in real-time of once they’re able to be seen by their dentist, this allows them to manage their own time independently and eliminates the need for (long) waiting times altogether. This opens up the potential for “virtual waiting rooms” to be created (be that a coffee shop or in a car), as well as allowing dental practises to make better use of space currently dedicated to being used as a physical waiting area.
If you’re interested in using DenChat to improve the quality of your schedule management services at your dental clinic, contact us directly for more information about the software and how it can benefit you and your team.