by Paul Brugger | Aug 23, 2015 | In the Press
Providing timely and relevant updates to passengers is a sure-fire way to help them keep on top of their travel plans and relieve stress during the day of travel, and airports and airlines are increasingly turning to social media, leveraging a variety of channels to...
by Paul Brugger | Aug 23, 2015 | In the Press
London City Airport has launched a new service that allows passengers to opt in to receive automated flight updates directly to their mobile device via Twitter. Passengers can now Tweet their flight number to @LCYflightinfo on the day of travel to receive updates with...
by Paul Brugger | Feb 11, 2015 | Blog
Corporations like airlines and airports have a variety of methods to communicate with customers, one of the fast growing channels is Twitter. Currently, corporations manually craft replies to customers or simply ignore their customer. There is no scalable solution...
by Paul Brugger | Jan 6, 2015 | In the Press
Our tech start-up of the week and the first one to watch for 2015 is BizTweet, a company that helps businesses communicate with customers in real-time via Twitter. BizTweet is a social decision software that currently uses Twitter to increase a corporation’s ability...
by Paul Brugger | Dec 15, 2014 | In the Press
Getting engaged… Building a social media following, developing appropriate content and engaging with followers all takes work and expertise. While some airports have dedicated initiatives to build on these platforms, others might find the task overwhelming. Paul...
