Having your patients check into their dental appointment over the reception counter or through the new social distancing process of phoning up to notify the practise of their arrival prior can be a tedious, administrative-heavy and meticulous process.
With self-check-in kiosks no longer being a viable option to automate the patient check-in process given the precautions in place to reduce cross contamination, it’s evident that an alternative automatable system is necessary to streamline the appointment check-in process for patients given the current climate – and potentially even be something that can be continued to be implemented in the post-pandemic world to optimise the practise’s booking management process.
With state-of-the-art dental appointment management software like DenChat, automating the check-in process and optimising patient flow at dental practises has never been easier – enabling patients to independently manage their appointments and receive real-time appointment notifications from the convenience of their phones through frequently used social media platforms like WhatsApp and Facebook Messenger on the go and at any location of their preference. No longer are patients unnecessarily confined to the 4 walls of a waiting room at the clinic when they have the freedom to check themselves in from anywhere they wish to – whether that be from the coffee shop next door, from a car parked downstairs or even if they wait on the couch in their own home nearby.
Using an innovative self-learning AI-powered solution that integrates seamlessly with your internal system, DenChat’s intelligent chatbot technology has shown to improve patient communication by up to 2,500%. Using its intuitive, navigation-friendly interface, it processes real-time data it receives from asking the patient a few straightforward questions relating to the nature of their appointment in order to update the practises’ internal appointment management system.
This solution not only eliminates the needs for unnecessary administrative manual workload from staff – it also frees up occupying space that can be leveraged into something more lucrative and of more value to the practise. More importantly, it gives patients more flexibility and the freedom to manage their own time, improving the overall experience for the patient when they next visit the practise for their appointment.
If you’re interested in using DenChat to improve the quality of your schedule management services at your dental clinic, contact us directly for more information about the software and how it can benefit you and your team.