“At Belfast City Airport, we pride ourselves on offering choice and convenience to our passengers, and both customer care and customer experience are the catalyst behind everything that we do,” says Brian Roche, Director of Information Technology, Belfast City Airport. “Belfast City Airport recognises the opportunities that digital platforms, such as AirChat, present to achieve this and further improve the airport experience for passengers. Through partnering with AirChat, we add a further layer to our communications with our customers throughout the entire passenger journey, even before they arrive at the terminal. AirChat’s knowledge of the industry, coupled with its technical expertise, meant that the team quickly understood how Belfast City Airport would like to communicate with its passengers, now and in the future, as the partnership develops.”
More information: AirChat
