Finding ways to cut operational costs when running a dental practise can be a difficult task – especially when everything seems to be essential expense as opposed to a luxury to have. However, a commonly overlooked cost that not many people consider are SMS notification reminders. With ongoing fixed rates per message every month, things really do add up – especially if you have plans to grow your dental practise and onboard more patients in the near future. It’s never too soon to think about how to scale the growth of your practise and consequently, how exactly to cut down unnecessary costs that are eating away at your business’s potential revenue.
If you’re looking for a cost-effective alternative to SMS appointment reminders and administrative tasks relating to appointment management, dental management software like DenChat might be just what you’re looking for.
Using AI technology and automated chatbot responses, DenChat communicates with your patient directly on social media apps like WhatsApp and Facebook Messenger, freeing up your employee’s time of any unnecessary, redundant and tedious tasks that would otherwise be required for them to tend to. DenChat allows your patient to confirm their attendance and their arrival within a matter of seconds by asking them a series of questions relating to the nature of their appointment. Once confirmed, the software will then follow up with a series of real-time notifications to your patient whilst leading up to the appointment to keep them informed, as well as allowing the patient to check themselves in virtually from their mobile phones on the day.
Not only does using DenChat reduce unnecessary expenditure on SMS notifications and administrative related costs, the dental software also has been shown to reduce non-attendance rates by up to 25% in comparison to SMS reminder notifications, further reducing any financial losses taken by your business (according to data from the NHS published in 2019, over £210 million in losses resulted from non-attendances).
Unlike conventional SMS reminder notifications, DenChat’s effective communication relies on a bi-direction 2-way communication channel, allowing patient communication to be improved by up to 2,500%. Whether it’s reducing financial losses or improving the quality of your services, keeping both your staff and your patients informed every step of the way is the key to maintaining a streamlined patient flow, and DenChat no doubt has this carved out to the tee.
If you’re interested in using DenChat to improve the quality of your schedule management services at your dental clinic, contact us directly for more information about the software and how it can benefit you and your team.