With the ongoing Coronavirus pandemic, it’s not surprising that a large number of businesses have made permanent drastic changes to survive the turmoil and adapt to the “normal”. From virtual meetings, remote working full-time to completely digitising services that businesses provide – it’s somewhat safe to suggest that the change we’re seeing right in front of us will likely stick around for the long term.
With strict social distancing measures mandatory for healthcare services, the majority of dental clinics are requiring patients to wait outside of the building in their cars to limit contact with other patients. As it appears, the integration of virtual waiting rooms as standard practise has been surprisingly seamless – with improved patient experience, minimal complaints and disruption to downtime, this has lead to frequent discussion as to whether in-person waiting rooms at the dentist will soon become a thing of the past, and something that’ll not be returned to in the post-covid world.
Virtual waiting rooms have made it possible for patients to social distance in the comfort of their own cars, proving popular amongst those who may still feel hesitant to sit in the close proximity of others even once social contact limits are completely lifted. What’s more, with the potential that dedicated waiting areas are no longer required, this gives dental clinics the option to utilise the space for something that’s more lucrative for the business – whether that be another dental treatment room or maybe an extension of the reception.
Getting virtual waiting rooms set up for your patients and having it practised as part of the standard procedure at your clinic can be set up in absolutely no time at all by linking user-friendly dental management software like DenChat to your internal appointment booking system.
DenChat aims to streamline the patient care process for dentists by focusing on the scheduling of appointments, the arrival process and the flow of patients in and out of the clinic using social media platforms like WhatsApp, Facebook Messenger, webchat and many more to effectively communicate real-time notifications to your patients so that they’re able to receive notifications and reminders about their appointment wherever it is that they are.
Using an automated AI chatbot with maximum ratings, patients can check themselves in as soon as they are in close proximity to the clinic, presenting a degree of flexibility for the patient in where they choose to wait around (whether this be from their car, whilst they’re walking to their appointment or even in their own home nearby). No longer will patients need to waste their valuable time waiting around in the clinic when they now can be notified as soon as their dentist is ready to see them, allowing them to manage their own time independently.
If you’re interested in using DenChat to improve the quality of your schedule management services at your dental clinic, contact us directly for more information about the software and how it can benefit you and your team : DenChat