- New BizTweet service will make travelling easier and more efficient for passengers at Sydney Airport
- Flight, gate and departure/arrival time information delivered direct to passengers’ devices
- Sydney Airport is committed to enhancing the airport experience through technology
Sydney Airport has launched an innovative new service offering tailored, real time flight information to passengers via social media to further enhance the customer experience.
The airport has partnered with software provider TIC, whose BizTweet platform connects passengers with airports through social media.
Passengers flying to or from Sydney Airport can keep up to date with the latest flight information by tweeting their flight number to @flySYD or visiting the flight information page at www.sydneyairport.com.au.
Sydney Airport Managing Director and Chief Executive Officer Kerrie Mather said the service would improve the passenger experience, helping travellers plan their trip before they arrive at the airport.
“We want to make the airport experience as simple and stress free as possible for the 42 million passengers who fly in and out of Sydney Airport on more than 300,000 flights every year,” Ms Mather said.
“We’re proud to engage with our passengers through this information service, which provides access to the latest details on international and domestic flights, departure gates and boarding times at the touch of a button.
“Importantly, passengers will be able to access personalised flight information in their native language, 24 hours a day, seven days a week, so they’ll receive timely and relevant information, when and where they need it.”
The new service is also expected to enhance efficiency by improving passenger flow throughout Sydney Airport’s terminals.
Founder and CEO of TIC Paul Brugger said the company was pleased to partner with Sydney Airport.
“Sydney Airport is one of the most well-known airports in the whole world and we are now able to offer our tailored solution to more people than ever before, further enhancing the airport’s service to its passengers,” Mr Brugger said.
“It’s great to see Sydney making their service as relevant as possible to the passenger by using our multi-lingual functionality to communicate in up to 41 different languages instantly.”
The introduction of this new service builds on Sydney Airport’s technology strategy, which is delivering new and more customised ways for visitors and passengers to access the information they need when planning their trip to the airport.
Sydney Airport has implemented a suite of state-of-the-art technology, including free Wi-Fi and airport apps, self-service check-in, automated bag drops, SmartGates, dynamic wayfinding edirectories and beacon technology.
New multilingual Flight Information Displays (FIDS) are also available in 13 languages at the T1 International terminal. The new look FIDS feature bolder colours, larger font and a more intuitive display to enhance readability and wayfinding for passengers.
The airport is Australia’s leading airport for social media followers, with around 160,000 followers across Twitter, Facebook, Instagram and LinkedIn and offers the BizTweet service in 41 languages, from Arabic through to Vietnamese.
Contact: Joeley Pettit Sydney Airport Media 0437 033 479
ABOUT SYDNEY AIRPORT Sydney Airport is Australia’s gateway airport, serving 42 million passengers a year and connecting Sydney to a network of around 100 international, domestic and regional destinations. Located just eight kilometres from the city centre, Sydney Airport contributes $30.8 billion in economic activity a year, equivalent to 6.4 per cent of the NSW economy. Sydney Airport is a major employer in NSW, generating more than 306,700 direct and indirect jobs, equivalent to 8.9 per cent of NSW employment. Some 29,000 of these jobs are at the airport itself.
ABOUT TIC AND BIZTWEET TIC is an innovative technology company based in Cork, Ireland. Serving customers across four continents, it designs bespoke and user friendly software solutions that businesses can use and adapt to communicate more efficiently with their customers. BizTweet is TIC’s flagship product and has won numerous business awards since its inception in 2011. The innovative software provides corporations with the ability to segment their customer base depending on their customer’s data and send pre-configured Tweets in real-time. Helping businesses to overcome the problems of impersonalised or time-sensitive social media replies and responses, BizTweet helps businesses to stand out from their competitors, easily and effectively. To find out more about TIC and BizTweet visit www.tic.ie.